FAQ

• How long will it take for my delivery to arrive?
  Shipping takes 5-7 days; Handling takes 1-2 days and then 3-5 days for shipping. You will receive a tracking number so you can track the package all the way from our factory to your home.
• Can I expedite my delivery?
  Yes, contact us here
• Can I order a gift to be sent directly to the recipient?
  Yes! We may ship the item directly to the gift recipient. contact us here
• Why no weights are listed on your site?
  All of our products are handmade; as such, there are differences in one piece weight to the other. If you want to know an exact weight of an item please contact us here.
• What is so special in handmade products?
  The difference is in the details. As we say "God is in the details" when you produce a Judaica product by hand you get better detailed work of any item, things that you can't have when working with machines and casting.
  Hare at Judaica-SilverArt.com we want to give you the best product available, we believe that there aren't any better products then products made by hand.
• Can I order offline?
  Yes, just select this option on the checkout process
• Can you make a specific item that you don't have on your site?
  Yes, most of the items can be produced in different sizes. Also we can produce items on request contact us here for more details.
• How much will shipping and handling cost?
  Nothing, all prices on our website include shipping and handling.
• Where are you located?
  Our offices, factory and warehouse are located in Israel.
• What procedure am I to follow if I receive damaged goods or am not satisfied with the goods I receive?
  Please look at our Return Policy, you will see everything you need to do to send us back the product and get a refund or an exchange product.
• How secure is your site?
  Absolutely 100% secured, our website is secured by SSL128 bit certification by Comodo, in order to offer secure communications by encrypting all data to and from the website. This enables you to check the site's validity yourself. Always check a site's certificate before entering any sensitive information. You can also order via  phone.
• How do I know that my order has been received, processed and shipped?
  You can check it on our website, under "My account", just log in and you will see the status of your order. Also you can contact us here for more details.
• Do you ship world wide?
  Yes, we ship world wide free of charge.